Test my Computer
Recommended Browser Settings
Common Windows Fixes
Windows 8 Tegrity recordings can be played on Windows 8.
Users have a choice of using Firefox or Google Chrome:
Mac
Other Possible Solutions:
Recommended Browser Settings
- Internet Explorer Browser Settings
- Firefox Browser Settings (If these settings don't resolve your issue in FF, you might have a Skype Add that is interfering with playback. Disable it, and try again.)
Common Windows Fixes
- Install the latest Windows Media Player.
- Install the latest Silverlight.
- Firefox Users: Install the latest Windows Media Player plugin for Firefox.
- Chrome Users: Install the latest Windows Media Player plugin for Chrome.
Windows 8 Tegrity recordings can be played on Windows 8.
Users have a choice of using Firefox or Google Chrome:
Mac
- Tegrity settings for Firefox and Safari on a Mac
Other Possible Solutions:
- Requirements for viewing a Tegrity recording: https://help.tegrity.com/what-are-the-requirements-for-a-viewing-a-tegrity-recording.html
- Antivirus: Temporarily disable your Antivirus software, or add tegrity as an exception to your antivirus.
- Communication: Exit out of all communication programs (i.e. Skype, Google Talk)